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Reading Time for this week's Sunday Coffee: 5:55
The Currency of Trust
By Eric Rhoads
Steam rises from my mug like morning mist as I settle into my octagonal sanctuary, perched high above the lake’s glassy surface. The sunrise paints the Adirondack sky in watercolor strokes of coral and amber, while fog clings to the water like a lover reluctant to let go. Ancient pine branches frame this Hudson River School masterpiece, their silhouettes dancing against the dawn. Here, in this cathedral of silence so profound you can hear your own heartbeat, the world makes sense again.

Truth Over Tactics

Last week, during one of my twice-monthly artist coaching sessions, someone lobbed the eternal question my way: “How do I get people to consistently buy from me?” My brain immediately started scrolling through the usual suspects — marketing funnels, social media hacks, psychological triggers. But something made me pause, like when you’re about to bite into what you thought was chocolate and realize it’s liver. The real answer isn’t about manipulation or clever sales tricks. It’s about something far more valuable and infinitely harder to manufacture: trust.

Names Carry Weight

Think about it. When I say “someone you’d trust with your life,” whose face appears in your mind’s theater? What about “someone who’s never let you down”? Your brain probably served up those names faster than a short-order cook flipping pancakes. Now flip the script: “someone who betrayed you” or “someone whose word means nothing.” Ouch, right? Those names probably stung a little just thinking about them.

Dad’s Hard Wisdom

My father used to drill this into my thick skull: “Your name is your most valuable asset. Once it’s damaged, good luck putting Humpty Dumpty back together again.” Did I listen? Of course not. I was young and convinced I was smarter than physics, karma, and common sense combined.

The $650,000 Lesson

Decades ago, a client shared a brilliant business idea with me. Fast-forward a year or two, and I’d convinced myself it was my own genius brewing. So I launched it with a magazine ad, feeling pretty pleased with my entrepreneurial spirit. The response was underwhelming, but one call changed everything. My client saw the ad, called me up, and delivered a verbal knockout punch that would make Mike Tyson proud. He accused me of stealing his idea — because, well, I had — and canceled $65,000 worth of annual advertising on the spot. But the real kicker? He also poached my best salesperson. My moment of “brilliance” cost me roughly $650,000 over the next decade, plus my reputation with everyone he talked to. Talk about expensive stupidity.

Gossip’s Hidden Tax

Then there was the friend who confided something personal to me, which I promptly shared like breaking news. Word got back to him faster than a boomerang with a GPS tracker. I fell on my sword, admitted my mistake, and spent the next decade rebuilding what had taken a decade to build. Now I’m so paranoid about confidences that I practically ask people to sign NDAs before casual conversations.

Recent Trust Breaks

Just recently, two business associates tried to pull fast ones on me. One flat-out lied about a project we were supposed to be doing together, not revealing that they had hired someone else for the project — they were pretending things were going forward but just delayed. They easily could have told me the truth, let me down like an adult, and we both would have moved on respecting one another. The other practiced the fine art of strategic omission, not revealing a coming contract violation I knew about but they didn’t share. Both lost a decade of trust in one fell swoop. Now, when opportunities arise to help them or give them stage time, my enthusiasm meter reads somewhere between “meh” and “hard pass.” They chose short-term comfort over long-term credibility. Credibility would have continued had they shared the truth, as painful as it might have been for both of us.

The “Kiss Cam” Catastrophe

Remember that CEO who got caught on a “Kiss Cam” last week with his employee-mistress? Thirty seconds of camera time exposed an affair that nuked his marriage, traumatized his kids, tanked his career, and put an entire company at risk. One moment, one choice, one camera angle — and his name went from respected leader to cautionary tale faster than you can say “career suicide.”

The Radio Rebellion

When I was 21, I pulled a publicity stunt at a Miami radio station, pretending to take over the airwaves. The police showed up mid-broadcast, nearly arrested me, and we had to run hourly apologies using my name for an entire week. Surprisingly, this made me famous and boosted ratings. Sometimes stupid stunts work out — but that’s like saying sometimes playing Russian roulette doesn’t kill you.

Building Your Brand

Your name becomes what you consistently reinforce through your actions, not your words. You can’t talk your way out of what you’ve behaved your way into. Ben Hogan said it best: “Your name is the most important thing you own. Don’t ever do anything to disgrace or cheapen it.” Andrew Carnegie echoed this: “Young man, make your name worth something.”

Generational Impact

Here’s the sobering truth: Your reputation doesn’t die with you. It ripples through generations, affecting people who share your surname. The stories people tell about you become family folklore, shaping how future generations are perceived before they even have a chance to prove themselves.

Final Thoughts

Trust is the only currency that never inflates or crashes. It’s harder to earn than money, easier to lose than car keys, and more valuable than any asset on your balance sheet. In a world obsessed with growth hacks and viral strategies, maybe the most radical thing you can do is simply be trustworthy.

Questions for Reflection:

What does your name actually stand for, beyond what you hope it represents?

Can you identify moments when you chose short-term gain over long-term trust?

Who in your life exemplifies unshakeable integrity, and what specific actions earned your trust?

What lines are you absolutely unwilling to cross, even when the temptation is overwhelming?

How would you feel if your children were judged solely by the reputation you’re building today?
Eric Rhoads
Publisher
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PS: My dad’s business philosophy was beautifully simple: “Do things right, even when they cost more.” My friend Roy Williams always reminds me that “people remember you for the smallest thing you do.”
Last week, during a routine meeting about our virtual events, I stumbled upon something that made my stomach drop. For five years — five years! — we’d been making our replay system easier for us to manage but significantly more frustrating for our customers to use. The moment I understood what was happening, I made a 30-second decision that will cost us more time and effort but will dramatically improve the customer experience. Sometimes doing the right thing means choosing the harder path, because that’s exactly what your reputation is built on. Big improvements coming soon, and I’m genuinely sorry it took me this long to catch this.

The China Experiment

Packing for almost four weeks in China forced some interesting creative decisions. Fifty oil paintings meant 50 heavy panels, gallons of paint, solvents, and the logistical nightmare of transporting wet canvases. Instead, I grabbed a bag of gouache tubes — 75% lighter than oils, water-based, and bone dry within minutes — plus lightweight paper-backed canvas panels. The results, including one piece that’s now hanging in a permanent museum collection in Qingdao, surprised even me.

What struck me most was how this “practical” choice opened unexpected creative doors. Gouache has this fascinating opaque quality; it behaves like oil but thinks like watercolor. Artists like Scott Christensen have been quietly using it for field studies, while animators like Nathan Fowkes, Dylan Cole, John Burton, and Mike Hernandez have been pushing its possibilities in directions that would make traditional painters rethink everything. It has been the medium of choice for Disney animators and great illustrators like Norman Rockwell and Dean Cornwall.

Watching this medium gain momentum made me realize we might be witnessing something special — a renaissance hiding in plain sight. So when we decided to explore this with a full day of learning on August 23, bringing together seven masters of the medium felt like the natural thing to do. Sometimes the best discoveries happen when you’re forced to travel light. Details at www.GouacheLive.com if you’re curious about what we found.
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Who Is This Guy Eric Rhoads?
Eric Rhoads is the founder and publisher of PleinAir Magazine and Fine Art Connoisseur Magazine (both on newsstands nationally), author and host of six Art Marketing instruction videos, writes a blog on Art Marketing, and is the author of the Amazon bestseller Make More Money Selling Your Art. Additionally, he produces the weekly e-newsletters American Watercolor, Fine Art Today, Inside Art, PaintTube ArtNotes, Pastel Today, Plein Air Today, and Realism Today. Eric hosts the in-person Plein Air Convention & Expo, the Fine Art Trip for art collectors, and painting retreats including Paint Adirondacks, Fall Color Week, and the Winter Art Escape, as well as online virtual events Acrylic Live, Pastel Live, PleinAir Live, Realism Live, Watercolor Live Digital Painting Live, Gouache Live, and Art Business Mastery Day. He is also the producer of the PleinAir Salon Online Art Competition and art instructional courses through PaintTube.tv. Each weekday Eric hosts Art School Live, a YouTube show featuring free demos from a variety of artists, and he is host of the PleinAir Podcast and Art Marketing Minute Podcast. Eric is a plein air, landscape, and portrait painter with works at Castle Gallery. He is heavily involved in the radio industry as founder of Radio Ink Magazine as well as Radio + Television Business Report, the Radio Forecast Conference, and the Hispanic Radio Conference. He is the author of the bestselling book Blast from the Past: A Pictorial History of Radio’s First 75 Years. Eric lives in Austin, Texas, with his bride, Laurie, and they are the parents of triplets. Learn more at EricRhoads.com, or see Everything We Do.
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